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Privacy Policy

Last updated: February 2026

1. Information We Collect

When you pre-order or interact with our website, we may collect the following information:

  • Name and contact details (phone number, email address)
  • Payment information (processed securely through third-party payment providers)
  • Shipping address for order fulfillment
  • Communication preferences
  • Device and browser information collected automatically through cookies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your pre-orders and reservations
  • Send order updates, shipping notifications, and production milestones
  • Respond to your inquiries via WhatsApp, email, or other channels
  • Improve our products, website, and customer experience
  • Send promotional communications (only with your consent)

3. Payment Security

All payment transactions are processed through secure, PCI-DSS compliant third-party payment gateways. We do not store your full credit card details or banking credentials on our servers. Pre-order deposits of ₹1,000 are fully refundable at any time before shipping.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

  • Payment processors to complete transactions
  • Shipping and logistics partners for order delivery
  • Analytics services to improve our website (anonymized data only)

5. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors interact with our site. You can disable cookies through your browser settings, though this may affect site functionality.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request a full refund of your pre-order deposit at any time before shipping

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you request deletion of your data, we will remove it within 30 days, except where we are legally required to retain it.

8. Contact Us

If you have any questions about this privacy policy or your personal data, please contact us:

  • Email: hello@livinghomecompany.com
  • WhatsApp: +91 82629 06800

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.